Returns & Exchanges
At Loja Virtual, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a hassle-free 30-day return policy for all unworn items in their original packaging.
Initiate Your Request
Log into your account portal and select the order you wish to return to receive a unique Return Authorization number.
Prepare the Package
Place the items safely in their original packaging, ensuring all tags are still attached and the packing slip is included.
Ship the Items
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing